Customer Support Engineer

Description

Preferred Qualifications

Primary Function :

Responsible to provide world class support services to KLA PCB Territory customers, ensuring all Orbotech systems perform properly, enabling high customer satisfaction and perception of the value of services received.

Reports directly to the assigned Regional Service Manager.

Skill Requirements :

Solid background in electronics, mechanical engineering, vacuum technology, and basic knowledge Printed Circuit Board technologies.

Demonstrated ability to troubleshoot and diagnose Pneumatic, Vacuum, Electronic (AC and DC), and Computer issues to the component level.

Must have working knowledge of WinNT, Win XP, Win7 & 10, Linux as well as MS Office products.

Excellent communication and customer interfacing skills.

Good organizational skills.

An adaptable approach to working hours, locations, and conditions.

A flexible approach to work responsibilities, enabling both independent and team working.

Ability to work alone or unsupervised for extended period, often in difficult conditions.

A systematic and logical approach to problem solving.

Willingness to travel to customer's sites in Austria and Germany.

Valid driver's license

Responsibilities :

Provide service support to customers encompassing system commissioning, system breakdown repairs, and preventative maintenance support.

Generate a close working relationship with the customers to enable the company to sell its product portfolio.

Timely completion of all field reports.

Represent KLA Company culture and values in a respectable manner.

Travel required by driving and flying as needed to support all services.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

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