RM Service Excellence Manager (f / m / d) (m / w / d)

RM Service Excellence Manager (f / m / d) SSI SCHÄFER Österreich 2025-05-28 Location : Graz, AT, 8051 Target Group : Experienced professionals Working Time : Full-Time Contract Type : Permanent position Business Area : Customer Service Become part of our success story! A leading global solution provider for all sectors of intralogistics - that is us : SSI SCHAEFER. What we also are : A family business that invests in the expertise, passion and talents of its employees. As one of the largest providers, we help our customers increase the efficiency and sustainability of their storage, picking and transport processes using innovative technologies and software. From fully automated warehouses with customized service and maintenance packages to manual and semi-automatic systems, we offer cost-effective intralogistics solutions from a single source. Moreover, we are now a leading provider of software for internal material flow. SSI SCHAEFER : 8,600 people that work in 80 operating companies and 7 production sites worldwide and impress customers from all sectors with customized intralogistics solutions. If you are also looking for an attractive employer to work with on a long-term basis, then simply get to know us! Responsibilities

• Advise on maintenance strategies and activities and support the network to perform efficiently, safely, and according to company standards
• Conduct regular audits to ensure maintenance processes, safety protocols, and compliancy
• Support, train and guide maintenance staff
• Development and analysis of KPIs to evaluate efficiency and effectiveness of processes
• Preparation of regular reports and presentations for management to support strategic decisions
• Support Global Head of RM to drive standardization across RM globally Profile
• Bachelor's degree in Maintenance Management, Engineering, Business Administration, or a related field
• Proven experience in Maintenance Excellence Management, or a related field
• Target driven - Works to timelines
• Strong analytical and conceptual skills as well as a structured and solution-oriented way of working
• Language skills (especially German, English)
• Ability to work with different teams worldwide
• Maintenance knowledge and experience Benefits Benefits may vary depending on location or position
• Personal professional development program
• Flexible working hours
• Numerous staff events
• Comprehensive health care package
• Mentoring program
• Lunch bonus
• Homeoffice
• Free parking
• Business bike leasing Possible start date : immediately We offer you for this position a monthly minimum gross salary (starting level) of EUR3.800,00 on a full time basis (38.5 hrs / week). The actual salary is calculated on the basis of previous periods of service, qualification, professional experience and the collective agreement. SSI SCHÄFER Automation GmbH Fischeraustraße 27 8051 Graz We are looking forward to receiving your application. We promote equality of opportunities and invite everyone interested to apply for our job advertisements. Privacy policy : SSI SCHAEFER highly prioritizes the protection and confidentiality of your data. Learn more about this on Link. Contact Person Tanja Moser Human Ressources Telefon : +43 316 6096-435