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Service Line Operations Manager (m / f / d)

Service Line Operations Manager (m / f / d)

Simon-KucherVienna, AT
Vor 18 Tagen
Stellenbeschreibung

Service Line Operations Manager (m / f / d)

In Austria  - Vienna

Elevate is Simon-Kucher’s service line for digital, data-driven, and transformational projects. In recent years, it has become an integral part of our consulting portfolio across all sectors and industries by bringing deep expertise in : Advanced Analytics, Technology Strategy Advice, Customer Experience and Strategy & Transformation.

With its interdisciplinary and innovative setup, Elevate plays a critical role in the firm’s growth. To support this ambition and maintain operational excellence, we are looking to hire a Service Line Operations Manager for the Elevate leadership team.

What makes us special :

  • Advance your career with exciting professional opportunities in our thriving company with a startup feel
  • Voice your unique ideas in a corporate culture defined by our entrepreneurial spirit, openness, and integrity
  • Feel at home working with our helpful, enthusiastic colleagues who have great team spirit
  • Broaden your perspective with our extensive training curriculum and learning programs (e.g. LinkedIn Learning)
  • Speak your mind in our holistic feedback and development processes (e.g. 360-degree feedback)
  • Enjoy our benefits, such as hybrid working, corporate discounts, and wellbeing support (e.g. Headspace)
  • Unwind in our break areas where you can help yourself to the healthy snacks and beverages provided
  • See another side of your coworkers at our frequent employee events and highly anticipated World Meeting and Holiday Party

How you will create an impact :

As Service Line Operations Manager, you will act as a force multiplier to the Elevate partners. Your role is both strategic and hands-on and includes :

  • Acting as a central interface between Elevate and our Central Functions (e.g. HR, Marketing, Knowledge, Finance)
  • Driving internal coordination, prioritization, and communication across Elevate teams and initiatives
  • Developing, implementing, and improving processes, standards, and internal systems
  • Preparing and managing regular reporting on Elevate-specific KPIs
  • Supporting the targeted roll-out of Elevate specifically in Healthcare and Lifesciences, ensuring alignment across regions and functions
  • Enabling further penetration of Elevate capabilities into additional divisions
  • Driving strategic initiatives, such as Elevate-wide training paths, recruiting campaigns, or best practice sharing
  • Serving as a trusted advisor to Elevate leadership on cross-functional initiatives

    • About you :

    We are looking for someone who thrives in a dynamic, high-impact environment and brings :

  • An excellent university degree in economics, psychology or a similar field of study
  • 3–5 years of experience in consulting, digital business building, or internal business operations
  • Experience in a professional service setting is a strong plus
  • A strong understanding of digital or data-driven topics gained in a professional service setting is a strong plus
  • Experience managing complex projects or internal initiatives across multiple stakeholders
  • Strong interpersonal and communication skills – you will work closely with partners and teams across the globe
  • A pragmatic, structured, and entrepreneurial mindset
  • Business fluency English and German language skills
  • High proficiency in MS Office (specifically PowerPoint and Excel) and ideally experience with dashboards (PowerBI) and other reporting tools (SAP)

    • We offer a gross annual salary starting from EUR 71,000 (plus an attractive bonus) depending on your professional qualifications and experience.

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