Front of House Manager

Job Description

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We are seeking a passionate  Front of House Manager  to join our team at Rosewood Schloss Fuschl. You will be the driving force behind the daily operations of our award-winning F&B venues, ensuring each guest experience reflects the highest standards of excellence, personalization, and luxury. This hands-on leadership role is responsible for overseeing restaurants, Schlossbar, See Club, In-room dining, and events operations, while fostering a culture of impeccable service and operational excellence..

Essential Duties and Responsibilities :

• Lead and oversee all aspects of the Front Office, ensuring exceptional service delivery and seamless operations.
• Act as the first point of contact for VIPs and special guests, managing arrivals, departures, and special requests with discretion and excellence.
• Partner closely with Housekeeping, Concierge, F&B, and Security to deliver a unified and luxurious guest experience.
• Manage guest feedback and recovery with poise, empathy, and proactive solutions.
• Continuously coach, mentor, and develop team members to uphold the highest standards of service.
• Ensure full compliance with brand standards, guest preferences, and LQA / Forbes Travel Guide expectations.
• Maintain effective cost controls, scheduling, and payroll management in alignment with departmental budgets.
• Support recruitment, onboarding, and performance management of front-of-house staff.