Senior Technical Product Consultant - French or German Speaking
Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered.
Mentor other Level 1 and Level 2 Product specialists.
Key contributor to projects and initiatives focused on improving key processes
Establish yourself as a recognized Subject Matter Expert (SME) for non-Dynatrace technologies, methodologies or frameworks.
Perform proactive deep dive analysis of product installation, deployment, configuration and usage and adoption of customer environments.
Provide recommendations to improve value realization of Dynatrace.
Track and document customer touchpoints and engagements.
Enable, coach and mentor our customers on best practices to ensure adoption of the Dynatrace platform.
Respond to product inquiries and provide assistance to customers via email, web conference, and phone.
Provide customers micro consulting engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment.
Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions and non-Dynatrace integrations.
Identify potential growth and retention opportunities within customer chat conversations and coaching sessions
Qualifications
Education : Bachelor’s degree in computer science, Information Technology, or equivalent work experience
Work experience : 3+ Years.
Familiar with one or more of the following technologies :
Cloud / new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.
Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss
Server / Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax
Mobile application technologies such as iOS, Android Webkit.
DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet etc.
CMDB / ITSM Technologies / platforms such as ServiceNow and BMC
Familiar with networking, protocols, and architectures such as TCP / IP, HTTP, DNS, SSL, and BGP.
Familiar with database design, SQL, and data access practices and concepts.
Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences.
Must have exceptional English + French or German written and verbal communications skills.
Associate level industry certification, complementary to Dynatrace
Showing an interest and pursuing becoming as a Subject Matter Expert (SME) for non-Dynatrace technologies, methodologies or frameworks
Willingness to learn new technologies and resolve complex technical issues.
Additional Information
Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 53000 per year based on full-time employment (38.5 h / week).
All your information will be kept confidential according to EEO guidelines.
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