Digital Customer Service Specialist •

The opportunities are endless when you are fearless

As a Digital Customer Service Specialist, you will be the first point of contact for our customers through various digital channels. Your primary responsibility will be to provide exceptional customer support, ensuring all inquiries and issues are resolved promptly and efficiently. You will utilize your technical proficiency, adaptability, and multitasking skills to navigate multiple digital platforms and deliver a seamless customer experience.

THE TASKS AWAITING YOU

• Respond to customer inquiries and complaints in a timely and professional manner
• Foster positive relationships with customers by providing clear, concise, and empathetic written communication
• Maintain a comprehensive understanding of our products, services, and digital tools to provide accurate information and assistance
• Collaborate with other departments to resolve complex customer issues and escalate when necessary
• Collect and analyse customer insights to identify patterns and suggest improvements to tools, processes, or content that enhance the overall experience
• Maintain clear documentation of recurring issues and customer insights to support cross-team learning

HOW YOU CAN INSPIRE US

WHAT YOU CAN LOOK FORWARD TO

Benefits

Flexible working hours Depending on your area of responsibility, location and department, we offer you various working time models to suit your private and professional situation. KTM _ACADEMY Our KTM Academy offers versatile and high-quality training courses, combining on-site seminars, workshops, online training and much more. Health and fitness We organize events and joint participation in sports activities. Company doctors and occupational psychologists are available on request to provide you with the best possible support in everyday life. KTM MasterCard Gold You will receive a free Mastercard Gold in KTM Style. Travel insurance coverage for the whole family included. Employee events Work hard, play hard. At the end of the year or summer party, our successes are duly celebrated together. Employee gifts With tickets to the MotoGP, gifts at the summer party, at the turn of the year and for your company anniversaries, we show you our appreciation. Special rates

for employees Special conditions for our employees when purchasing our products - from clothing to riding gear to motorcycles - are a matter of course for us. Welcome on board Welcome Day, buddy system and feedback sessions in the onboarding phase as well as training from day one will provide you the best start. Meals Healthy refueling! Free fruit every day, a well-balanced canteen menu and snack stations for in-between meals willhelp you get the energy you need. Pension

scheme Each year, the company voluntarily pays additional life insurance for its employees. Homeoffice Depending on which area of the company you work in, it is also possible to work from home on Fridays according to the fair use principle. Special Class Insurance Our health is our most valuable possession, which is why we offer our employees discounted special class insurance. Production Academy The Production Academy is a training center for the areas of production and logistics. Here, employees can improve their practical skills.