Head of Department Test Services (all humans)
- Location : Wien
- Working hours : Full-time
- Occupational Area : IT
- Company : Erste Digital
- Culinary delights
- Health Center
- Trust-based working hours
- Financial services
- Employee Share Program
We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.
The Core Integration & Platforms division of Erste Digital is responsible for delivering core banking systems, backend infrastructure, and platform services primarily for Erste Bank and the Austrian savings banks, while also supporting group-wide systems across the entire Erste Group.
As Head of Test Services, you are responsible for testing 90+ core banking and backend systems. You lead test automation, manage suppliers in different locations, and oversee two test supplier Master Service Agreements. You support platform modernization by (AI) testing initiatives, ensure foster a culture of automation and quality and ensure compliance to it. This role combines strategic leadership with hands-on involvement and offers room for innovation and ownership.
What to do :
Take end-to-end responsibility for a diverse test portfolio comprising over 90 systems and applications across various banking domains, with approximately 40,000 predominantly automated test casesEnsure application and system quality in monthly release cycles in close collaboration with your internal team and around 80 external testers based in India and SerbiaAct as contract owner for two major Master Service Agreements with test suppliers, managing procurement and annual order volumes exceeding €10 millionServe as the lead author of the Erste Digital Test Policy, shaping the strategic direction of testing practicesOwn and manage dedicated test automation infrastructure and environments, including Windows Forest, virtual workspaces, unattended test execution, and synthetic test tenantsDemonstrate willingness to travel occasionally to India, Serbia, and Slovakia to support collaboration with international partnersYou check these boxes :
Strong organizational skills and a detail-oriented mindset for effective management of complex testing environmentsProven experience in banking IT across multiple domains such as Core Banking, Retail, Payments, and Business IntelligenceA deep interest in quality assurance and a drive to continuously improve testing methods and tools, including automation and AIITIL and / or ISTQB certifications and a solid foundation in IT service and quality managementSkilled in managing teams and suppliers, overseeing financials, negotiating contracts, and ensuring complianceExperience with IT testing processes like change, release, and deployment management, and familiarity with tools such as ServiceNowAdvanced proficiency in MS Office, especially ExcelProficiency in English, German is an advantageOur Offer :
Possibility to benefit and learn from our international, talented and passionate community at ErsteInterest groups and clubs : Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topicHealth Centre – The Erste Campus operates a fully equipped health center that offers all employees a high standard of medical services during working hours.Employee benefits – Benefit from special conditions for financial services and insurances, supermarkets, clothing stores and many more.Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste DigitalA competitive and performance-related salary dependent on your professional and personal qualifications is granted - the minimum wage for this position in accordance with the respective collective agreement is EUR 82.600, gross per year. But this is just a formality, we are more than happy to discuss your actual expectations.The way we are :
Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.