Customer Support Agent

About TourRadar

TourRadar is a Series D, venture-backed tech company redefining how people discover and book organized adventures - disrupting a $200 billion industry in the process. As the leading Organized Adventure Platform, we empower operators to manage, market, and sell their multi-day tours directly to travelers (B2C) or through our global network of distribution partners (B2B2C).

Booking an organized tour has traditionally been a fragmented and time-consuming experience. Where will I stay? What activities are included? Are meals covered? Can I trust the operator?

TourRadar solves this by making the process seamless, intuitive, and centralized. We've partnered with 2,500+ trusted operators to offer over 50,000 adventures across 160+ countries, each with clear itineraries, verified reviews, and secure online booking. Since our founding in 2010, we've led the shift from offline to online, launching the industry's first marketplace for multi-day tours. In 2021, we took it a step further with the introduction of our Organized Adventure Platform - connecting travelers, operators, travel agents, and creators in one integrated tech ecosystem.

We're proudly global, with a team representing over 30 nationalities and offices in Europe, North America, and Australia. At TourRadar, we're committed to building world-class products and experiences - and to the people behind them. As we continue to scale, we're on the lookout for talented individuals ready to help us shape the future of adventure travel.

Working at TourRadar isn't just a job. It's a true adventure, one where you can change the way people experience the world through travel.

We are currently looking for a Customer Support Agent (Full-Time) to join our team in Vienna, Austria.

Intrigued? Read more below

What Your Adventure will look like :

• All our bookings occur online, so you will be responsible for chatting with travelers via phone, live chat and email
• Able to engage with customers and proactively move them down the sales funnel
• Converting customers who have either chosen a specific tour on or are comparing options, by guiding them to the perfect choice and securing the booking
• Answering customer questions and providing information in a professional manner
• Making sure the customers' questions are answered promptly and accurately. If you can't find the answers, you will need to think fast and be resourceful to find the right response
• Handling booking cancellations, changes,