Onboarding Advisor for SAP Supply Chain Management (SCM) and / or Cloud ERP

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from

ABOUT THE TEAM

Our vision is to drive world-class customer experience, support and business outcomes. We achieve this by delivering exactly what is needed, at exactly the right time through expert delivery and enablement. We aim to strengthen SAP’s trusted partnership with customers and provide value realization, resulting in increased customer satisfaction, adoption and retention. We strive to further improve our innovative service portfolio with the goal to enable our customers to operate their SAP Solutions more efficiently and accelerate time to value when implementing new SAP innovations. We do this by leveraging best practices, standards, enablement, tools and processes.

The purpose of the Customer Onboarding Center is to drive a globally centralized and scalable Onboarding practice ensuring expert support, guidance and enablement to our SAP customers during their onboarding and adoption cycle. As part of a unified onboarding approach, you will be providing best practice guidance to our customers during their implementation project, driving product adoption by assisting them to secure a fast and successful Go-Live.

The Onboarding Advisor role ensures a unified execution for customer onboarding excellence.

PURPOSE AND OBJECTIVES :

Customer Deliverables :

• Manage a portfolio of accounts, overseeing customer onboarding, implementation and adoption needs and assisting them to meet their objectives.
• Facilitate the transition from sales cycle to onboarding and project start
• Plan, manage and execute the delivery of a series of customer touchpoints to support and guide the customer during their implementation with an aim to achieve a successful on time go-live
• Validate and capture customer project plans and objectives
• Introduce customers to key resources and set onboarding delivery expectations
• Monitor customer project health, identify early warning signs for risk, utilize proper escalation channels to assist customers during times of need.
• Collaborate on the development of customer facing collaterals / best practices in alignment with other stakeholders inside and outside the direct team
• Advise on areas of transformation, project and technology readiness
• Lead enablement planning in alignment with the customer’s business goals and identified needs
• Schedule and deliver targeted customer best practice guidance along the customer onboarding lifecycle
• Provide communication and status updates to internal and external stakeholders
• Advise on go-live planning approach

Other

REQUIRED SKILLS :

WORK EXPERIENCE

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

The salary, exceeding the collective agreement, starts at a gross amount of €46.000 (excluding bonus) and varies according to individual qualifications and work experience.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.