German Speaking Customer Service for Banking industry

Patrique Mercier Recruitment FR is delighted to offer a new opportunity for a German Speaking Customer Service Representative in the Banking Industry. This position is tailored for professionals who are committed to providing exceptional customer service and have a strong interest in helping clients navigate their banking needs.

Responsibilities

• Deliver outstanding customer service to German-speaking clients via phone, email, and chat, addressing inquiries related to banking products and services.
• Assist customers with account management, transaction inquiries, and product explanations.
• Resolve customer complaints and issues efficiently while maintaining a high level of service quality.
• Stay up to date on banking regulations, product offerings, and promotions to provide accurate information to clients.
• Document all customer interactions accurately and maintain detailed records for compliance and service improvement.
• Collaborate with different departments to ensure a seamless customer experience.
• Support clients during the onboarding process and answer questions related to banking procedures.

Requirements

Benefits