BVLGARI is one of the most prestigious brands and global players on the luxury market. We create, manufacture, distribute and sell high-end jewels, watches, perfumes and accessories through a network of over 250 owned stores in the most exclusive shopping areas in the world and selected distributors.
Quality and excellence are the basis of our culture that reflects the same commitment within the working environment to achieve an organization aimed at the full satisfaction of the customer. Excellence for BVLGARI means the perfect balance between top quality products and impeccable services worldwide.
B V L G A R I is looking for a Store Manager in Vienna to join our team.
The Store Manager is responsible for inspiring and developing the store team to successfully reach quantitative and qualitative targets.
The Store Manager is a strong leader who is able to collaborate with internal business partners to drive all business initiatives with a sense of urgency. He / she is a strategic thinker who is able to solve problems, provide recommendations and make decisions. He / she is able to gather and challenge information from different sources to make clear and impactful decisions in a timely manner. The Store Manager will develop strong business relationships externally and internally to gain support and cooperation to drive the business forward.
Essential Duties :
Business and Sales Performance
- Sales Budget Achievement
- Support the sales team in every capacity to achieve budget
- Analyze and monitor store KPI’s on a daily, weekly and monthly basis to implement action plans to achieve target KPI’s
- Maximize the business potential of the market
- At the start of the year, propose a store strategy to the Retail Experience Director to meet all store goals and objectives. Strategy to be refreshed quarterly.
- Develop a business plan and coordinate execution and implementation cross functionally with each departments support
- Identify opportunities to improve performance. Work with corporate business partners to develop strategies to raise performance
- Maximize sales by category
- Analyze performance by category and partner with the Merchandising team to validate action plan in order to drive a positive and sustainable difference
Team Leadership
Coach & Train sales teamLead, coach, and motivate each direct report to perform at their highest potentialAccountable for the growth and development of direct reports to prepare them for next level rolesContinuously monitor the execution of Bulgari selling ceremony to achieve the best quantitative and qualitative business results (i.e mystery shops)Constantly coach the sales team on how to deliver a unique and memorable shopping experience (client focus, storytelling, extraordinary service, selling skills and attitude), observing the sales floor and providing feedback accordinglyAttract, motivate & retain staffWork together with Talent Acquisition in recruiting members according to brand vision and imageHeld accountable to final hiring decisionsManage performance review (PCR) and development plans for all direct reports. Address performance issues and create development plans.Ensure all staff receives monthly, quarterly and annual feedbackEnsure grooming, uniform and behavior standards of all store staff are being metTeam Work & CommunicationEnsure behavior reflects the Bulgari brand and people values, showing pride, enthusiasm, commitment and initiativeDevelop a team structure that facilitates and maximizes individual and team performanceIncorporates SMART goalsStaff optimization vs business needApprove and monitor store schedules, ensuring adherence to handbook policies including blackout dates & overtime rulesEnsure correct backup candidates in every location for unexpected situationsStore Operations
Excellence in Store Experience and ImageOptimize in front of house presence by managing a schedule of at least 70% of time on the floor in store and 30% focus on back office activitiesGuarantee the implementation of the VM guidelines in accordance to the corporate VM Dept. ensuring the correct product display and in store merchandisingEnsure Appropriate Store ProceduresEnsure retail operations procedures, and best practices are being adhered toWell versed on the Process and Procedure ManualPower user of BeanstorePartner with Retail Operations to ensure adherence to loss prevention policies and procedures and proactively identify trends that support achieving all inventory goals.Remain up to date on all policies and procedures in the company Human Resources handbook and well as labor laws; both federal and state specificCRM and Market
Responsible for driving the in-store shift from walk-in customer outreach to meaningful client relationship building by supporting the development of a robust client development strategyCompetitor Market AwarenessSuggest market Events and Initiatives to activate new and existing clientsResponsible to foster a relationship and direct line of communication with marketing teamDevelop a holistic marketplace strategy, identifying and recommending key partners to accelerate future growth and develop new relationshipsActively participate and involve sales team in social eventsKey Competencies :
Relevant work experience in luxury retail environment or working with luxury productsManagerial experience with an emphasis on motivating and developing staff at various career levelsAbility to leverage networks by cultivating key industry related relationships as well as knowledge of local marketing and mediaAbility to think strategically, make sound decisions and put in place the proper business actionsBOLD sense of initiativeMust work retail hours – Weekdays and WeekendsKnowledge of Microsoft Office programs : Excel, Word, PowerPoint and ability to acquire some expertise in Store operation applications (Beanstore, Sales Force, SAP)We offer :
Interesting tasks within an exciting international luxury brandTraining and development opportunities within LVMHOnboarding TrainingEmployee discountsPerformance-related remuneration systemsUnlimited contractAccess to a Coaching & Mental Health platformMeal VouchersCentral location with good traffic connections