MCQUEEN Client Advisor Vienna

Description

The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the client advisor will take full ownership of the exclusive relationships of the AMQ clientele.

Key Accountabilities

You will be able to demonstrate the desired McQueen behaviours.

Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage

Exchanging with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products

Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed

Contribute to the visual display of the products in accordance with AMQ visual standards

Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures

Follow Company grooming, accordingly with AMQ standards and policies

Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store

Proactively seize all cross-selling opportunities, utilizing all product categories available in the store

Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools

Strengthen Client loyalty by participating in the Department or Store’s clientelling initiatives

Constantly strive to stay updated on knowledge on product knowledge, sales techniques, Client Services, and Company policies and procedures

Operate with the highest level of care and respect for the product

Act in compliance to Company procedures on operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed

Key Requirements

Proven experience in a similar role within fashion retail companies

Proven ability to drive and exceed individual and store KPIs

Excellent commercial awareness

Team-player mentality

Strong verbal and written communication skills

Strong selling skills and ability to overcome objections

Customer centric approach and an entrepreneurial spirit

Ability to work in a fast moving and dynamic environment

Luxury product knowledge

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Regular

Start Date

2025-05-12

Schedule

Full time

Organization

ALEXANDER MCQUEEN GMBH