Interpreter (Tigrinya)
Reports to :
Israel Program Manager
Based in : Vienna, Austria
Purpose of the role :
To contact refugee applicants through phone calls, schedule interviews and appointments, translate documents and check files to ensure accuracy and completeness for presentation to USCIS. To interpret for applicant interviews, or for other RSC matters, in line with the Interpreter Code of Conduct.
Specific responsibilities
- Contact refugee applicants to schedule appointments
- Conduct, when necessary, one-on-one interviews with applicants to gather basic applicant biographical information updating START as necessary and copying all required documents
- Translate necessary documentation (Tigrinya - English or English - Tigrinya)
- Interpret for and assist Casework interviews remotely
- Where required, interpret for USCIS interviews and at the Panel Physician
- Conduct document verification checks
- As needed, scan and upload documents into START, collect missing documents from applicants, and copy documents
- Conduct final quality check of files to ensure accuracy and completeness to USCIS
- Attend and participate in team meetings and training sessions
- Any other tasks as assigned by Manager, including providing back-up and support for other Israel Refugee Processing staff
Key skills and attributes
Excellent interpretation and translation skill, to and from EnglishStrong command of English (written and verbal)Excellent command of Tigrinya (written and verbal)Enthusiastic and motivated with a positive attitudeAbility to keep composed and interpret accurately for difficult / traumatizing casesAbility to interpret remotely using different technologiesA flexible, mature and professional attitude to workUses initiative to ask questions and make suggestionsAble to maintain consistently high standards of workAble to focus intensively for extended periodsHighly organized with strong attention to detailProven interpersonal skills and cross-cultural sensitivityExcellent digital literacy skills, including ability to work with Microsoft Office applications, the internet and other databases to create documents, access information and prepare reportsAble to work both in a team and independentlyAvailability to travel occasionally, including to Israel, may be requiredPrior experience as an Interpreter / Remote interpreter is not mandatory but would be considered an asset
All applicants should have the legal right to live and work in Austria without additional support.
Compensation for this position is minimum 2300 euro monthly in accordance with all standard Austrian legal and tax deductions.
This position is 100% in office and remote work is not possible.
This position is subject to the availability of donor funds