ITSM Process Manager (ITIL) (all humans)

ITSM Process Manager (ITIL) (all humans)

• Location : Wien
• Working hours : Full-time
• Occupational Area : IT
• Company : Erste Digital
• Home Office
• Health Center
• Trust-based working hours
• Learning & Development
• Employee Share Program

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

The Service Management and Controls team provides a central monitoring and reporting solution but also has within responsibility the IT Service Management processes and procedures in order to ensure the reliable and highly available operation of our IT as well as application services.

You will be part of a team of IT Service Managers where close collaboration is fostered, decisions are made in sync and communication is done to other areas and stakeholders actively.

We are looking for an expert in IT Service Management with process expertise in the area of central ITIL that ideally covers knowledge and capabilities overall for Change, Incident, Problem, Configuration, Release and Deployment.

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Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.