German-Speaking Customer Service Agent

Location : Malta

Full-Time | On-site / Hybrid / Remote Options (depending on company preference)

About the Role

Are you a people person with a passion for helping others? Do you speak fluent German and have excellent communication skills in English ? Join our dynamic and multicultural team in beautiful Malta as a Customer Service Agent !

Were looking for a friendly, proactive, and detail-oriented individual to provide top-tier support to our customers. Youll be the first point of contact, helping resolve queries efficiently while delivering an outstanding service experience.

What You'll Do

Handle incoming queries from German-speaking customers via phone, email, and live chat.

Provide clear, accurate, and friendly support on product / service issues.

Guide customers through troubleshooting steps or processes.

Maintain detailed records of customer interactions in the CRM system.

Collaborate with internal teams to escalate and resolve issues.

Continuously work on improving customer satisfaction.

What You Bring

Fluency in German (C1 or higher) and strong English communication skills .

Experience in a customer support or contact center role is a plus (but not a must!).

Tech-savviness and comfort with online tools and systems.

A problem-solving mindset and a positive attitude.

Willingness to relocate to Malta or already based here.

What We Offer

Competitive salary and performance-based bonuses.

Relocation support (if applicable).

Flexible working options (hybrid or remote, depending on the role).

Paid training and growth opportunities.

Health insurance and wellness programs.

Friendly, international team and modern work environment.

Work-life balance and sunny island life in Malta