(Senior) IT Operations Manager for ServiceNow (f / m / x)

Senior) IT Operations Manager for ServiceNow (f / m / x)

As (Senior) IT Operations Manager you will be part of the Product Team IT Service Operations under the IT Operational Excellence umbrella in RBI. You will play a crucial role in operating and maintaining the ServiceNow system, which is a key pillar system for IT Service Management, IT Asset Management, Security Incident Response and Vulnerability Management within RBI.

vollzeit

38,5 h / woche)

wienbüro

1190)

homeoffice

möglich

Your mission at RBI

• You will be responsible for guiding the operations team through daily business of operating the ServiceNow system.
• You will shape the operations structure, operations practices and operations frameworks for the ServiceNow system.
• You will be the main counterpart for all operations topics. You will create and maintain a yearly release plan and be responsible for conducting releases and upgrades successfully during the year.
• You will support the Product Owner, the Service Responsible and the System Architect in operations related affairs.

Your core competencies

What's in it for you

At Raiffeisen Bank International , we are pleased to have more than 17 million customers in Austria and 12 other CEE countries – what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. are essential components of our and are reflected in our values : collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs.

For questions regarding our application process, please feel free to take a look on our or check out our .

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