Manager, HR Advisory & Support

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The Manager – HR Advisory & Support plays a crucial role in our RAA P&C Team. You'll lead a team that offers expert advice, manages HR & ER administration, oversees people data, handles knowledge management, and supports HRIS systems. Reporting to the Senior Manager Employee Relations, you'll focus on delivering top-notch customer service and helping employees and leaders with their HR queries.

Key Responsibilities :

• Hands on leadership of HR advisory and support services, maintaining high service standards and leading continuous improvement. Acting as a point of escalation and mentoring within the broader team.
• Develop processes, procedures and workflows to ensure consistent, high-quality advice and case management.
• Manage case and call volumes, and ensure that key metrics and service level agreements are met.
• Oversee documentation, record-keeping, projects, which support efficient operations and organisational compliance with employment legislation and policies.
• Manage HR databases, processes, and templates to ensure consistency and accuracy.
• Address and escalate HR, IR & ER queries.
• Collaborate with HR Business Partners to uphold best practices and drive process improvements.
• Support policy development, onboarding, offboarding, and employee lifecycle processes.
• Deliver exceptional customer service and act as a key contact for employee queries.

What We’re Looking For :

You are a proactive and experienced HR professional passionate about empowering teams to excel, with experience in establishing and / or operating a central shared service HR model. Your leadership fosters confidence and collaboration in changing environments, and you thrive on guiding your team to overcome challenges and drive continuous improvement. We’re also seeking :

About us

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include :

How to apply

To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by 9.00am Wednesday 12th February 2025.

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.

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