Property Operations Associate

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units / beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit

JOB DESCRIPTION SUMMARY

Delivers all daily operational responsibilities creating an exceptional 24 / 7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations.

JOB DESCRIPTION

Key Role Responsibilities

• Takes responsibility for all sales and letting activities, greeting and qualifying prospects.
• Conducts property tours, shows apartments and handles the complete process of applications, credit screening and criminal background checks.
• Prepares the lease and move-in package and ensures a smooth resident move-in and lease signing.
• Takes responsibility for all viewing activities ensuring the Property meets the required company standards, follows up on calls to be carried out and ensures feedback is received following all viewings.
• Executes and performs activities in support of the property's lease renewal program by preparing lease renewal letters and packages for residents, meets with and contacts renewing residents in advance of move-out dates, and ensures that lease renewal documents are signed and implemented on time.
• Provides excellent customer service, responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and / or document and convey resident or other requests to the appropriate individual(s).
• Completes all documentation, records and maintains file notes and residents' records.
• Uses the property management software application (e.g. Yardi) to track apartment availability, record traffic and leasing activities, manages resident and prospect data, and captures critical demographic and other information about existing and future residents.
• Constantly executes and organizes new initiatives with regards to community building, events and other activities.

Customer Focus

Operational Focus

Others

Role Scope

Key Relationships