As a Solution Engineer, you will proactively engage with customers to drive the adoption and success of Microsoft's Customer Engagement portfolio—including Dynamics 365 Sales, Marketing, Customer Service, Contact Center as a Service, Power Platform, and Agentic workloads. Leveraging your technical expertise and industry knowledge, you will lead technical discussions, build credibility, and ensure technical wins by demonstrating how Microsoft solutions address customer needs. You will act as a liaison between customers, partners, and internal teams, contributing to strategy development and competitive positioning.
Responsibilities
- Develop and execute strategies for customer success and technical adoption of the Customer Engagement portfolio
- Lead technical presentations, architecture design sessions, and proof-of-concept engagements for Dynamics 365, Power Platform, and related solutions
- Collaborate with partners and internal teams to resolve customer challenges and accelerate solution deployment
- Identify skill and resource gaps within partner organizations and provide actionable feedback to internal teams
- Support customer readiness for deployment, proactively addressing blockers and ensuring smooth implementation
- Capture and share competitive insights to inform product and engineering teams
- Continuously expand your own expertise and contribute to internal knowledge sharing through mentoring, community engagement, and readiness planning
Capabilities & Skills
Deep understanding of Dynamics 365 (Sales, Marketing, Customer Service), Contact Center as a Service, Power Platform, and emerging Agentic workloadsAbility to guide customers through technical decisions and align solutions with their business goalsStrong skills in competitive analysis, gathering and interpreting market intelligenceKnowledge of technology trends, Microsoft's product ecosystem, and industry best practicesDemonstrated ability to showcase Microsoft solution capabilities through tailored demonstrations and proof-of-concept sessionsQualifications
Required Qualifications
Excellent communication skills in English AND German (level C2 or higher) to deliver multi-hour solution demos and workshops is mandatorySeveral years of experience in technical sales, solution engineering, or consulting for Microsoft technologiesProven expertise with Dynamics 365, Power Platform, and customer engagement solutions OR similar solutionsProven experience in consultative selling and building long-term stakeholder relationships, paired with excellent technical communication, able to adapt messaging for diverse audiences.Additional Qualifications
Bachelor's degree in IT, Computer Science, Business Informatics, or a related field OR equivalent experienceStrong analytical and problem-solving skills, with a customer-centric mindsetAbility to work independently and collaboratively in a fast-paced, dynamic environment.The salary for this role is starting from 68,800 euros per annum depending on experience.
In line with our Flexible Work approach, for roles at Microsoft Germany, Austria, and Switzerland, we recommend spending at least two days per week in the office or at the customer site. The specific days to work from the office or at the customer will be defined in agreement between the employee and their manager.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.