Customer Support - German Market (Hybrid in Malta)

About the Role :

We are seeking German-speaking Customer Support Specialists for a hybrid role in Malta. This position focuses on providing excellent customer service via email and live chat only no phone calls required . The role offers a permanent contract, competitive compensation, and opportunities for career growth.

Responsibilities :

• Respond to customer inquiries and complaints professionally via email and chat
• Provide accurate and timely information using appropriate tools
• Meet individual and team performance targets
• Escalate complex issues according to company policies
• Collaborate with internal teams to improve processes and customer experience
• Participate in training and onboarding programs

Requirements :

Schedule & Contract :

Compensation & Benefits :