Support Operations Engineer @ MAVOCO AG

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Stellenbeschreibung

Operations Engineer @ MAVOCO AG

Job Technologies

JIRA
SQL
Azure Database for PostgreSQL
MySQL
Apache Tomcat
ITIL
Linux

Your role in the team

Hello Tech Enthusiast, nice to e-meet you

You are looking at the job offer for : Customer Operations Engineer (junior / mid / senior - depending on your experience and skills)

Please, note that we are looking for someone who is comfortable working flexible hours : this role requires mandatory shift and sometimes weekend work too. If you are unable to commit to this requirement, please do not apply.

Who we are and why do we care?

MAVOCO is committed to innovation as a leader in Connectivity Management Platforms. We see the foundation of any digital business models as subscription management and the transformation of connected sensor events into billing to customers.

Our revolutionary, proprietary CMP Platform, developed in-house and refined over a decade is one of the fastest growing systems in this industry. Our technology and smart thinking is proven to accelerate growth and lead us to success. MAVOCO is driven by the best digital thinkers and engineers in the industry. Our products are built by fast-reacting, talented, hands-on, helpful kind of people. If you're Someone who thinks out of the box, like dynamic working pace, like constant change, act fast and wants to make an impact in IoT world, then get ready to join our colleagues Don't wait, send your resume to us

We would trust you with below responsibilities :

Deliver proactive and reactive support & respond to support requests

Analyze, prioritize and solve issues (Incidents, Problems)

Provide full and efficient user support (B2B)

Work collaboratively with others within the team as well as with other organizations within MAVOCO

Close interaction with international customers (Global)

Be actively involved in the continuous improvement of our software development processes

Participate in the analysis and fixing of problems reported by CSPs

Create and extend system and process documentation

This is the right job for you if :

You have Telecommunication and / or IoT Connectivity Management knowledge

Bachelor's or higher degree in IT, CS or related that from a reputed university

You are fluent in English

You like to work in an international environment

You are aware that international customers are located in different time zones, and you want to contribute to that setup anyway

Our expectations of you

Qualifications

WHO we are looking for :

You have around 2 + years of experience in customer support or helpdesk (B2B)

You are fluent in English and Polish

You have very good communication and soft skills - make customers happy

You have very good communication and soft skills and your goal is to solve customer's problem

You have interest in learning new things

Have knowledge in Jira, Linux, PostgreSQL

Ability to be in on-call standby 24 / 7 rotation shifts

You have ability to work under pressure and to manage your own workload within guidelines

You have good understanding in mobile industry

It would be great if you also :

Know SQL syntax rules

Know any object programming language

Have experience with SIM life cycle

Know basic architecture of Telecommunication - core IN system, Charging System, Provisioning system, Tariff builder, etc.

Qualifications

You have around 2 + years of experience in customer support or helpdesk (B2B)

Benefits

Health, Fitness & Fun

Team Events

Massage, Yoga, etc.

Work-Life-Integration

Flexible Working Hours

No Dresscode

Job Locations

Thomas A. Edison Str Eisenstadt Austria

Lakeside b12c 9020 Klagenfurt Austria

nähe Hauptbahnhof - im Umzug 1100 Wien Austria

Jutrzenki Warsaw Poland

Salary

38.000 to 46.000€ gross per year

This is your employer

MAVOCO AG

Klagenfurt, Vienna, Trausdorf an der Wulka / Trajštof, Warsaw

Jobalert für diese Suche erstellen

Support Engineer • Wien, Wien, Österreich