We are looking for a skilled and dedicated Onsite Field Technician to join our team in Austria, covering the Eugendorf and Salzburg locations. This role offers an exciting opportunity to work with cutting-edge technologies while providing essential technical support across two dynamic locations. If you are passionate about IT support, possess strong troubleshooting abilities, and have a customer-oriented mindset, we want to hear from you!
Key Responsibilities :
1. Incident Management :
- Handle and manage incidents through the ITSM tool.
- Ensure services comply with SLA requirements and manage incidents efficiently.
2. Onsite Support :
Provide hands-on technical support at workplace environments.Troubleshoot hardware and software issues promptly, minimizing downtime.3. Mobile Device Support :
Assist users with troubleshooting and support for iOS and Android devices.4. Hardware Maintenance :
Perform hardware checks and replace faulty cables and devices as required.5. Request Management (IMAC) :
Perform Installation, Move, Add, and Change (IMAC) activities as needed.6. System Configuration :
Install and configure client computers using SCCM for Windows 10 systems.Install and configure printers as part of system setup.7. Ticket Management :
Document, update, and ensure all tickets are closed in a timely manner.8. Inventory and Logistics :
Manage stock, conduct regular inventory checks, and handle vendor RMAs.Ensure timely shipment of devices to spoke or remote locations.9. Remote Support :
Provide remote IT support to spoke and remote sites as necessary.Travel onsite to support smaller locations when needed.10. Additional Tasks :
Assist with IT equipment logistics and support processes.Requirements
Bachelor's Degree in Computer Science or a related field, or equivalent experience.Certifications : CompTIA A+, Microsoft Certified Professional (MCP) or higher.Experience : Minimum of 5 years in Desktop and Smart Hands Support, IT support, or a similar role.Technical Expertise :Strong troubleshooting skills in hardware and software.
Experience with Windows 10, SCCM, and iOS / Android devices.Familiarity with ITSM tools and SLA management.Languages : Proficiency in English (C1) and Austrian German (C1) .Other :Excellent communication and customer service skills.
Ability to manage inventory and logistics effectively.Must have a car and be willing to commute between Salzburg and Eugendorf (within 15km), and travel to remote locations as required.Benefits
What We Offer :
Opportunities for professional growth and development.A dynamic work environment with the chance to work on a variety of tasks.Flexible working conditions and the opportunity to work with cutting-edge IT tools.If you're ready to take your career to the next level and thrive in a fast-paced, customer-focused environment, apply now to join our team as an Onsite Field Technician!
