Technical Support Engineer f / m / d

In this exciting position, you will be responsible for providing technical second-level support in the area of test bed automation for premium customers. As a valuable member of our CARE Solution Team, you will independently analyze and solve complex technical challenges and act as a central point of contact. If you are attracted by the prospect of working in a dynamic and international environment, collaborating closely with leading automotive manufacturers and suppliers, and using state-of-the-art technologies, then we look forward to receiving your application!

• Technical second-level support in the area of test bed automation for premium customers
• Independent problem analysis of technically complex systems with a high degree of automation using simulators, via remote connection to the customer system and, in exceptional cases, on site
• Active interface with first-level support and colleagues in development and engineering
• Analysis, reproduction, solution and documentation of customer requests in the ticket system
• Timely and appropriate problem solving
• Escalation management in the event of a conflict
• Collaboration in optimizing internal processes and tools used
• Maintenance and expansion of the knowledge base to continuously improve support quality
• Completed training (Secondary technical College, University or University of Applied Sciences) with a focus on electrical engineering, automotive engineering, mechatronics or similar
• At least 10 years of professional experience in the areas of technical support, test bench commissioning, application development, test bench operation, software engineering, software testing or similar required
• Technical knowledge of one or more AVL products, in particular AVL software products such as PUMA, LYNX and EMCON required
• Experience in the test bench area and especially in the field of electrification is an advantage
• Ability to work independently and take responsibility
• Customer orientation and ability to work in a team for the interface activity
• Very good problem-solving skills and experience in troubleshooting
• Ability to communicate clearly and effectively
• Very good knowledge of German and English