Account Manager

ALLPLAN enables architecture, engineering, and construction professionals to transform project delivery by connecting teams and data throughout the entire lifecycle. We are looking for a customer-focused Account Manager to strengthen and grow long-term relationships with our existing customers and / or future customers in public sector. You will be responsible for ensuring high customer satisfaction and growing revenue across both strategic and mid-sized accounts. Leveraging your relationship management skills, commercial acumen, and industry knowledge, you will act as a trusted advisor to help clients maximize the value of ALLPLAN's BIM solutions.

Key Responsibilities

• Serve as the primary point of contact for assigned customers, ensuring strong, ongoing relationships with decision-makers and key stakeholders.
• Grow revenue by proactively managing contract lifecycles, identifying expansion opportunities, and ensuring timely closure of renewal agreements.
• Develop and execute account plans for strategic and mid-sized customers, ensuring alignment with both client goals and company growth objectives.
• Collaborate closely with Customer Success, Professional Services, and Sales Engineering teams to ensure seamless onboarding, adoption, and long-term value realization.
• Monitor customer health, satisfaction, and usage metrics to anticipate needs and mitigate churn risks.
• Provide tailored business reviews and strategic guidance to demonstrate value delivered and highlight opportunities for additional impact.
• Maintain accurate and up-to-date account information, revenue pipeline, and forecast in CRM.
• Act as the customer's advocate internally, providing feedback to Product, Marketing, and Support teams to continuously improve the customer experience.
• Stay informed on industry trends, customer challenges, and competitive landscape to advise clients effectively and position ALLPLAN as a strategic partner.

Requirements

What We Offer

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