Become part of our Customer Experience team, where we prioritize exceptional service for our global customers. We're excited to welcome someone with a passion for innovation and a
valid Austrian work
permit
to join us.
Your territory
As part of our Customer Experience team, you will :
- Work in an international company that puts their customers first and wants to provide an outstanding customer service experience.
- Provide written support to customers globally through email and live chat, utilizing our ticket system.
- Use your quick thinking and negotiation skills to ensure customer satisfaction and optimize processes when it comes to solving customer requests.
- Utilize your tech know-how to efficiently address and troubleshoot technical issues.
- Bring in your fresh ideas to make Tractive better - you'll never hear the phrase "...Because that's how we've always done things".
- Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level.
Your profile
Key requirements :
2+ years of professional experience in technical customer service, ideally with ticket systemsStrong technical affinity and quick to learn new technologiesGreat communication skillsVery good English skills (C1 or higher)Proficiency in German, Italian, French or Spanish is a plusValid work permit for AustriaDoes this sound like you?
Interested in technologyTeam player with good communication skillsProactive, self-sufficient and motivated to learnExcited to work in Austria alongside an outstanding team