Reservations Manager

Job Description

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Rosewood Schloss Fuschl is currently searching for a Reservations Manager, responsible for overseeing the reservations department of the entire hotel. This role ensures the efficient handling of all booking inquiries, maximizes room occupancy and revenue, and maintains high standards of customer service.

Key Responsibilities :

• Team Leadership :
• Supervise, train, and motivate the reservations team;
• Conduct performance reviews and manage scheduling;
• Reservation Operations :
• Manage all incoming reservation requests via phone, email, and online platforms;
• Ensure accuracy in booking details and guest profiles;
• Handle special requests and resolve booking issues.
• Revenue Optimization :
• Implement pricing strategies in coordination with the Cluster Director Revenue Manager.
• Monitor booking trends and adjust availability and rates accordingly.
• Promote upselling and cross-selling opportunities.
• System & Channel Management :
• Maintain and update the Property Management System (PMS) and Channel Manager.
• Liaise with OTAs (Online Travel Agencies) and GDS (Global Distribution Systems).
• Ensure rate parity and inventory accuracy across all platforms.
• Reporting & Analysis :
• Generate daily, weekly, and monthly reservation reports.
• Analyze booking patterns and forecast occupancy.
• Provide insights to support strategic planning.
• Guest Experience :
• Collaborate with Front Office and Sales to ensure seamless guest service.
• Address guest concerns related to reservations promptly and professionally.

Additional requirements :

Qualifications and Experience :

If you're a passionate leader with a love for reservations and luxury hospitality, we invite you to apply and Make the Place at Rosewood Schloss Fuschl!