Customer Support Agent (f / m / d)
- Funstage GmbH
- Vienna
- Presence / Mobile
- Fulltime
- Published : 2025-10-10
For our subsidiary Funstage, we are currently searching for a Customer Support Agent (f / m / d) who will take care of our online gaming platforms and apps to support our customers via email, chat and on social media.
Your tasks
Respond promptly to incoming communication with a high level of service ensuring player satisfaction and handling of all general enquiriesAssisting players through email, live chat and inbound phone callsProviding our customers with the best level of serviceProvide technical support with common problems such as cookies, browsers and updatesReport customer issues to the team leader and relevant internal departments where applicableAcquiring a good understanding and knowledge of our products, including slot games, sports betting, casino, live casinoProvide explanations to customers about our product / site / policiesKeep up to date with new information / proceduresSupporting and guiding customers with all requests and escalating and following up where necessaryEnsure quality assurance, KPI's and SLA's are metResponding to player comments on our social media channelsWorking with a dynamic team, for a support office open 365 days per yearSupport primarily on weekends and public holidaysWork is scheduled on shift basis (3 shifts, 08 : 30-17 : 00, 11 : 00-19 : 30, 12 : 30-21 : 00)Your profile
Experience with customer support is an advantageVery good PC-skills (typing and usage of different tools)German writing skills : C1 or higher is mandatoryEnglish writing skills : B2 or higher is mandatoryOur offer
We believe great work happens when people feel supported, inspired, and balanced. By supporting our employees, we create an environment where everyone thrives and reaches their full potential. That's why we provide :
Flexible working hours and a hybrid model that fit your lifestyle, backed by a strong culture of work-life balanceA dedicated training budget to explore new skills, deepen your expertise, and shape your career journeyA welcoming office atmosphere at our Vienna HQ with daily fresh fruit, a wide range of teas, fair-trade coffee, and meals at our company-subsidized restaurantSubsidized public transportation, plus access to pool e-bikes and e-cars for both business and personal usePlenty of ways to stay active and connected, from our on-site fitness room and MyClubs app points to regular sports and company eventsAttractive local employee discounts and healthcare benefits that make everyday life a little easierWe are proud to offer a competitive base salary range of 29.000 - 32.000 EUR gross / year (paid in 14 salaries), thoughtfully designed to align with industry standards, taking into consideration the candidate's qualifications, skills, and relevant experienceAbout Funstage
Funstage GmbH, a 100% subsidiary of Greentube GmbH and therefore part of the worldwide operating NOVOMATIC group of companies, is a multiplatform gaming service provider offering synchronous play on mobile apps, social networks and other web-based technologies to gamers around the world. Funstage is a true customer company, always focused on delivering innovative solutions, that meet the needs of our customers in the fields of content, marketing, communication, community.
Funstage GmbH
Wiedner Hauptstraße 94, 1050 Wien
www.funstage.com
Elena Fleischmann
Junior Talent Acquisition & Sourcing Specialist
