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Customer Support - German Market (Hybrid in Malta)

Customer Support - German Market (Hybrid in Malta)

FH Collective AcademyLinz, Austria
Vor 30+ Tagen
Anstellungsart
  • Quick Apply
Stellenbeschreibung

About the Role :

We are seeking German-speaking Customer Support Specialists for a hybrid role in Malta. This position focuses on providing excellent customer service via email and live chat only no phone calls required . The role offers a permanent contract, competitive compensation, and opportunities for career growth.

Responsibilities :

  • Respond to customer inquiries and complaints professionally via email and chat
  • Provide accurate and timely information using appropriate tools
  • Meet individual and team performance targets
  • Escalate complex issues according to company policies
  • Collaborate with internal teams to improve processes and customer experience
  • Participate in training and onboarding programs

Requirements :

  • German speaker with good English skills
  • Basic proficiency in Microsoft Office (Excel, Word, etc.)
  • Strong attention to detail, problem-solving ability, and willingness to learn
  • No prior experience required; full training provided

    • Schedule & Contract :

  • Rotational shifts : 07 : 0015 : 30 & 15 : 3000 : 00
  • 5 working days per week with 2 days off
  • Permanent contract

    • Compensation & Benefits :

  • 1,650 gross / month (~1,400 net)
  • Quarterly government support (130)
  • Performance bonus (up to 200 twice per year)
  • Relocation support : flight reimbursement and hotel accommodation during initial weeks plus collaboration with real estate agencies offering discounted fees for long-term housing.
  • Career progression and training opportunities
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    Customer Support In • Linz, Austria