Greetings
We are Hiring
Field Service IT Support position in
Vienna, Austria
Fixed Term Employment
Requirements-
- Fluent in German
- Local residing in Vienna / Ready to relocate
- Immediate joiner
- Experience- Minimum 3-5 years as Filed Service Technician onsite
- Ready to work onsite 5 days a week.
- No planned long leaves in next 6 months
Field Service IT Support :
Workstation Services (e.G., Desktop, Monitors, Printers and laptop)
BreakfixDesktop / Laptop Hardware related troubleshooting - Create, test and develop current Workstation images.Prepare and configured new laptops / workstations specifications as assignedEnd User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity)Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and servicesProvide onsite PC repair, virus- and spyware-remediation, maintenance / rejuvenation, data-recovery, networking and upgrades.Windows upgradations through SCCM agent.OS and application installation : Windows migrations and deployment of customized images using SCCMTroubleshoot for Windows and have good working knowledge of Office products;provide printer / fax support
Knowledge of server and network communications equipment, protocols (i.E. DNS and TCPIP), transmission media, security and network management practicesAnalyzed and diagnosed DNS / DHCP / VPN and other networking issuesEnd user issues related to network, IP config, windows troubleshootingActively worked with hardware and software vendors to resolve client issues in a timely mannerActive Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications.Installation of printers, Configuring conference room facilitiesIP Phone installation, troubleshootingO365 configuration, troubleshootingOther aspects related to End user computingDeskside SupportSpares managementInstalls, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle management
Security compliancePopulate Knowledge Management system with resolutions and workaroundsAct as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpointsEnterprise Mobility Management administration - enrollment and management of mobile devices. Adept knowledge on Airwatch – intelligent hub / MDM / intune / azureFault diagnosis / troubleshootingMaintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2 support issuesEnsure swift ticket resolution and escalate issues to Level 3 technician as necessaryAdept knowledge on Software Center(SWC) and ServiceNowKnowledge of Okta and its usage.