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IN WIEN - Technical CSM - €60.000,00 (Customer Success Manager) - (m / w / d)

IN WIEN - Technical CSM - €60.000,00 (Customer Success Manager) - (m / w / d)

chatarmin.com GmbHVienna, Austria
Vor 5 Tagen
Anstellungsart
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Stellenbeschreibung

We’re a real startup, not a playground. Bootstrapped and fast-growing.

Our motto : Move fast, break things. Chatarmin to the moon.

We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be.

We are looking for a Customer Success Manager who’s ready to take ownership from day one. You should thrive under pressure, work autonomously, and have a hands-on attitude. Think like an athlete : disciplined, self-motivated, and pushing through when it gets tough.

Aufgaben

  • Manage your own portfolio of e-com clients autonomously
  • Own onboarding, support, upsell - the full lifecycle
  • Directly solve client issues without waiting for others to jump in
  • You're a strategic partner who helps clients get the most out of Chatarmin to drive real, measurable success in their business
  • Get your hands dirty in operations and feedback loops to improve the product

Qualifikation

  • 2+ years experience in Customer Success or Account Management, ideally in B2B SaaS
  • You have a good understanding of how API calls and webhooks work and can read and understand JSON and API documentation. In addition, you have practical experience in how to prompt LLMs correctly.
  • You enjoy engaging directly with customers and take pride in resolving issues efficiently.
  • High stress resistance : You don’t panic when things go sideways
  • Strong communication and organizational skills
  • Self-managed, disciplined, proactive
  • Genuine interest in tech, startups, and building something meaningful
  • Preverably living in Berlin or Vienna. Europe is a must.
  • Fluency in both German and English (spoken and written) is mandatory.

    • Benefits

  • Young, highly motivated team with zero ego
  • Speed over politics : If you have an idea, run with it
  • Direct impact on the company and the product
  • Real growth opportunities - we promote from within. This is a place to build your career
  • Earn what you’re worth : We offer good base pay + uncapped commissions. Your output defines your income

    • Interview Process

  • 15 Min Call with CS Lead
  • Case Study : 60 Minutes Case Study and Q&A
  • Test Day in the Vienna Office & Cultural Fit

    • WhatsApp Marketing Software. B2B bootstrappet SaaS aus Wien.

    Jobalert für diese Suche erstellen

    Wien • Vienna, Austria