It Support Engineer

Company Description

Tecan is dedicated to improving people's lives and health by enabling customers to scale healthcare innovation from life sciences to clinical applications. We partner with professionals across healthcare and life sciences, providing advanced products, services, and solutions that enhance the precision, reproducibility, and compliance of lab processes and medical procedures. Our work drives scalable outcomes that extend the reach and value of healthcare advancements.

Role Description

This is a full-time role for an IT Support Engineer (m / w / d), based in Grödig. You will be responsible for providing technical support, managing IT systems, troubleshooting issues, and handling help desk tickets. Key tasks include maintaining system performance, resolving user inquiries, and supporting the implementation of IT solutions to ensure seamless operations.

Qualifications

• Technical Support and Help Desk Support skills to assist users effectively and resolve IT-related inquiries
• Strong abilities in Information Technology and System Administration to maintain and optimize IT infrastructure
• Expertise in Troubleshooting to identify and resolve technical issues promptly
• Excellent problem-solving and communication skills
• Experience with hybrid work environments and flexibility to work on-site and remotely
• Educational background in Information Technology, Computer Science, or a related field is a plus