Dealer Support Specialist

Career

Dealer Support Specialist (w / m / d) with German - Level 2

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

We are looking for an experienced and customer-focused

Dealer Support Specialist (w / m / d)

to join our team in

Köstendorf .

In this role, you'll act as a key technical partner for our dealers and service representatives across the EMEA region. With your strong technical expertise, proactive approach, and excellent communication skills, you'll play a vital role in solving challenges, improving processes, and building lasting relationships. If you're excited by the opportunity to work in a dynamic, international environment, this is the role for you

Your Responsibilities

• Provide technical support and guidance to dealers and service partners (primarily in the EMEA region)
• Collaborate in warranty claims handling, including managing complex cases and decisions.
• Identify and analyze recurring technical issues, and develop improvement measures
• Work closely with internal teams to optimize service processes and ensure continuous improvement
• Conduct on-site visits to dealers and customers to provide hands-on support

Your Qualifications

Knowledge of PALFINGER products will be considered an advantage

WE OFFER

Minimum yearly gross salary according to the Austrian metal industry collective agreement is

EUR 46 614,68

based on full-time employment. According to experience and qualification, we offer a market-conform overpayment.

Are you interested in the position and still have questions? Please do not hesitate to contact us.

Quick application Apply with registration

Yoanna Tsocheva

Talent Acquisition Specialist EMEA

email

Location

Palfinger Europe Gmbh Köstendorf

Palfinger Europe GmbH

Moosmühlstraße 1, 5203 Köstendorf

Austria