Operations and Field Effectiveness Lead (fmd)

Job Description Summary

#LI-hybrid

Location : Vienna Austria

The Operations and Field Effectiveness Lead empowers teams to deliver results through field force enablement and data-driven insights. This role improves processes deploys engagement dashboards and collaborates across functions to optimize customer impact. Leadership ensures commercial excellence and effective customer engagement.

Job Description

Major accountabilities :

Managing and ensuring the development of a team of experienced Customer Excellence & CRM professionals

Proactively driving field force enablement and planning

Carrying out Customer Engagement Customer Insights & Segmentation Tiering & Targeting together with TAs

Field Force Engagement Dashboard deployment Visualization and Insights

Benchmarking to recommend coverage frequency SoV(Share of Voice)

Improving processes and tools to drive commercial and medical excellence

Preparation and implementation of call plans customer engagement KPIs engagement processes and policies

Minimum Requirements :

Bachelors or masters degree in business analytics economics or a related field

Proven experience in customer insights segmentation design and methodologies and strong analytical skills

Demonstration of translating data into insights that are actionable and meaningful.

Excellent communication skills to effectively present findings and recommendations.

Experience working cross-functionally and exposure to senior business leadership.

Competitive and entrepreneurial mindset with proven track record of fostering innovation.

Team leadership experience

Written and spoken German and English

Youll receive :

In addition to a market-competitive base salary we offer an attractive incentive program a modern company pension scheme learning and development options as well as worldwide

career opportunities within the Novartis accordance with Austrian law we are obliged to disclose the minimum salary. For this position the minimum salary is 82.000 / year (on a full-time basis). The actual salary will be higher as we strive to maintain a competitive position in the market and consider your previous experience qualifications and individual competencies.

Commitment to Diversity and Inclusion / EEO paragraph

Novartis is committed to building an outstanding inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and Accommodation :

Accessibility and accommodation If because of a medical condition physical disability or a neurodiverse condition you require an adjustment during the recruitment process please reach out to and let us know the nature of your request as well as your contact information. The support which we can provide will include advice on suitable positions as well as guidance at all stages of the application process. Austrian law provides candidates the opportunity to involve the local disability representative Behindertenvertrauensperson (BVP) in the application process. If you would like to request this please let us know in advance as a note on your CV.

Skills Desired

Apache Spark Artificial Intelligence (AI) Big Data Data Governance Data Literacy Data Management Data Quality Data Science Data Strategy Data Visualization Machine Learning (Ml) Master Data Management Python (Programming Language) R (Programming Language) Statistical Analysis

Key Skills

Children Activity,Accounts Assistant Credit Control,Android,Apparel Merchandising,Franchise,Construction Equipment

Employment Type : Full-Time

Experience : years

Vacancy : 1