Global Product Support Engineer (all genders)

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams' achievements. We strive to create an inclusive and diverse culture where everyone's contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they're inspired to unleash the power of innovation for a better world together, anything is possible.

The group you'll be a part of

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.

The impact you'll make

As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers.

What you'll do

• Responsible for providing quality on-site repair and maintenance service of complex electro-mechanical systems. Analytical troubleshooting of technical problems to component level
• Performs complete installation / relocation start-up services
• Troubleshoots equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions as required
• Performs installations and / or relocations of equipment at customers' sites
• Remains up to date on equipment / tools through appropriate training, manuals, factory periodicals and other relevant materials
• Assists in complex field modifications and updates as released in Engineering Change Notifications
• Maintains records and reports as required to properly coordinate activities with supervisors and customers
• Responsible for Planning, management, and execution of projects of a limited scope and duration
• Coaches less experienced collegues within job scope
• Technical education in electronics, engineering or other applicable field of study (HTL / Bachelor)
• 10+ years of work experience, including 3+ years of relevant semi-conductors work experience
• Solid knowledge of Clean-Technology products
• Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location
• Understand and work from electrical and mechanical schematics and diagrams
• Ability to interpret operation manuals to determine root cause of tool failures
• Experience in Microsoft Office Suite
• Work independently, cooperatively in a team or with customers completing assignments with minimal supervision and a high degree of accuracy and attention to detail
• Perform effectively in a demanding environment with changing workloads
• Adhere to customer rules and policies regarding worksite behavior and safety
• Able to travel frequently (80%) internationally, including to Asia and USA

What We're Offering

This position will be occupied in Villach. It is subject to the Austrian Collective Bargaining Agreement for Employees in the Metal Technology Industry ( https : / / www.metalltechnischeindustrie.at / fileadmin / content / Dokumente / Kollektivvertrag / KV_2024 / Abschluss / FMTI_Mindestgehaltstabelle_2024.pdf ) in occupation group E, depending on Education. A higher payment is negotiable depending on expertise and skills. The monthly salary is paid 14 times per year. Please follow the link on the below section 'Employment in Austria' for further information.

Villach - a great place to live and work

Follow the link www.welcome2villach.at and you will find on the spot the most important information about living, working and studying in and around Villach / Austria

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ('Lam' or the 'Company') is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex' you'll work 3+ days per week on-site at a Lam or customer / supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer / supplier location, and remotely the rest of the time.

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