Digital Trust and Safety Specialist with Albanian and English

Allgemeine Angaben

Bewerbungsfrist

28-Feb-2026

Standort

BG - Sofia - TELUS Tower

Weitere Standorte

BG - Sofia - Infinity Tower

Land

Bulgarien

Jobbeschreibung

Please note that these positions are based in Sofia, Bulgaria. Relocation assistance is available only for candidates who already possess the required work permit for non-EU citizens, allowing them to live and work in Bulgaria.

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Digital Trust and Safety Specialist with Albanian and English , you will :

Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies

Take prompt and appropriate action on information that violates guidelines or poses risks

Stay updated on internal policies to ensure accurate implementation

Identify and analyze patterns to proactively address potential risks

We’re looking for someone with :

High attention to detail

Comfortable processing sensitive information

Strong ability to defend decisions and provide context with logical reasoning

Ability to identify patterns in behavior to enhance decision-making

Strong organizational and time management skills to deal with shifting priorities and high volumes of work

Experience investigating fraud, spam, or other types of inappropriate information is an asset

Required qualifications :

Fluent in

Albanian

B2 or higher English language skill

In return, we will give you :

Fully paid training

Stable job and career development opportunities

Attractive salary

Additional health insurance

More than fifty benefits and services to choose from

Positive international working environment

Support and learning

Employee referral bonuses

• Financial support during relocation for candidates located outside of Bulgaria (e.g. : for transportation, hotel stay, rent, and assistance in finding a long-term rental)

With the provided opportunity, you'll enjoy all the benefits from our incredible TELUS Tower office in Sofia - such as top location in the city center, personal gym, relax and gaming areas, and the possibility to be part of an amazing team!

Does it sound like the perfect job for you? Apply now!

About us :

TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX : TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

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Sprache

Albanian

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Ref Number

Req_00141858