Regional Service Manager – Emea

Company Description

As a Regional Service Manager (RSM) for EMEA, you will play a crucial role in driving service excellence across the region, ensuring consistent implementation of Anton Paar's service standards, and supporting local service teams in delivering superior customer experiences. Acting as the interface between headquarters, subsidiaries, and partners, you will provide leadership, coordination, and strategic input to strengthen service operations throughout the EMEA network.

Job Description

• Lead all service-related activities across the EMEA region, ensuring alignment with global service strategies and standards.
• Act as the primary point of contact for subsidiaries, distributors, and key accounts, supporting the development and expansion of regional service organizations.
• Implement and monitor the Corporate Service Standard (CSS), conducting regular audits and on-site visits to ensure consistent quality.
• Analyse service KPIs and customer feedback to drive continuous improvement and enhance customer satisfaction.
• Track market trends and competitor offerings to support the creation of innovative, future-ready service concepts.
• Collaborate closely with National Service Managers and internal stakeholders on resource planning, technician development, and execution of service strategies.
• Resolve escalated service issues and maintain strong relationships with key customers through regular visits and proactive support.
• Standardize service processes and materials across the region, while contributing to the development of cross-border service agreements with Key Account Management.

Qualifications

German and other language skills are an advantage.

CRM know-how is especially important.

Additional Information

We offer a fair and market-aligned salary based on the collective agreement for employees in the metal trade – adjusted to the regional conditions of the Styrian labor market. The minimum gross monthly salary for this position is € 4,500 (based on full-time employment). What truly counts for us are your personality, your skills, and the experience you bring. That's why we take the time to determine your actual gross salary individually and are happy to offer a higher pay in recognition of your qualifications.

#GreatPeople|GreatInstruments #since1922 #AntonPaar

Applications via personnel service providers will not be processed. As a matter of principle, we also do not hire temporary workers, but build on long-term, direct employment relationships.