Service Owner SOC (m/w/d)

• Drive the strategic planning and continuous development of SOC and SIEM service offerings in line with security requirements and compliance standards
• Own the full lifecycle of SOC/SIEM services, including design, implementation, operations, and continuous optimization
• Lead technical initiatives and projects to enhance SOC and SIEM platforms, processes, and tooling
• Identify and evaluate emerging technologies and industry trends to improve service efficiency and address evolving business and regulatory needs
• Define, monitor, and ensure compliance with Service Level Agreements (SLAs)
• Collaborate closely with internal competence centers and stakeholders across multiple CEE entities
• Act as a primary point of contact for internal customers regarding service status, security events, and improvements
• Prepare and present reports on service performance, KPIs, and security incidents
• Coordinate cross-functional international teams and external partners
• Act as Service Owner for the email server environment
• Support the development and scaling of delivery capabilities in Romania
• Manage services for more than 50 internal client entities
• Travel Requirements: Up to 25% travel, mainly within Central and Eastern Europe. Travel primarily to Austria, Poland, Romania, and Hungary

Array

• University degree in Computer Science, Business Informatics, IT Security, or a comparable discipline
• Strong knowledge of SOC and SIEM systems and technologies; multi-tenant experience is an advantage
• Solid understanding of IT security, cyber defense, and security standards (e.g., ISO 27001)
• 5-10 years of experience in IT or security project leadership within complex environments
• Experience in technical coordination and stakeholder management
• Excellent communication and presentation skills in international contexts
• Strong analytical and problem-solving skills, with the ability to work under pressure
• Fluent English; German skills are a plus

Our client is a direct IT subsidiary of a major international insurance group, responsible for IT services across the entire group, with headquarters in Vienna and entities in multiple Central and Eastern European (CEE) countries. This role is based in Vienna, and candidates must live in or near Vienna, or be willing to relocate. A hybrid working model is offered; fully remote work is not possible.

The successful candidate will take responsibility for SOC and SIEM services across Austria, Poland, Romania, and Hungary within a complex, multi-entity environment.

• Hybrid working model with flexibility (Vienna-based role)
• Competitive compensation and employee discount programs
• Continuous training and professional development opportunities
• Health, sports, and well-being benefits
• Family-friendly policies and support programs
• Company events and corporate volunteering initiatives
• Modern office environment in a central Vienna location

Benefits of Living in Vienna

• Consistently ranked among the world's most livable cities, offering exceptional quality of life
• Excellent public transport system, making commuting easy and affordable
• High level of safety, cleanliness, and infrastructure quality
• International environment with a strong expat community
• Rich cultural offering, including music, arts, museums, and historic architecture
• Access to nature, parks, and nearby alpine and lake regions for outdoor activities
• High-quality healthcare and education systems
• Central European location with easy access to neighbouring countries