Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and "all-things-digital" solutions, is looking for a GenAI On-Prem Solution Support Engineer to join its innovative team.
Responsibilities :
- Maintain and support on-premise infrastructure (test machines, servers, networking equipment) used for GenAI solution deployment
- Deploy, configure, and support the GenAI-based test automation solution (including model APIs, integration pipelines, and supporting services)
- Troubleshoot and maintain Python-based scripts and solution components using LLM / GenAI
- Collaborate with remote R&D team on debugging incidents, logs analysis, and improvements
- Manage containerized environments (Docker, Kubernetes) and ensure stable deployments
- Integrate solution components into CI / CD pipelines (Azure DevOps)
- Provide first-line support for issues related to AI workflows, data pipelines, and test execution
Requirements
Proven experience in IT support / system administration / field engineeringStrong knowledge of Python (support, debugging, small fixes)Familiarity with GenAI / LLM-based solutions (deployment, configuration, monitoring)Hands-on experience with containerization (Docker, Kubernetes) in production / test environmentsUnderstanding of CI / CD processes and tools (Azure DevOps, Jenkins, GitLab CI or similar)Good skills in hardware maintenance (servers, networks, test benches)Languages : German B1-B2 for local client interaction; English B2+ for technical / business communicationNice to have :
Work experience in engineering or R&D projectsKnowledge of monitoring tools for ML / AI pipelines (MLflow, Prometheus, Grafana)