Hotel Operations Manager

ABOUT NUMA

Hey there We're Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe's most vibrant neighbourhoods.

We're not just transforming the guest experience—we're revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.

At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you'll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We're committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.

ABOUT THE ROLE :

As our Operations Manager for Vienna, you'll be at the heart of our guest experience. You'll lead and scale our operations to ensure every guest has an exceptional stay.

Key Responsibilities :

Landlord Relations : Build and maintain strong relationships with landlords, addressing their needs and ensuring alignment with our standards.

Vendor Management : Oversee third-party service providers, negotiate contracts, and monitor service quality.

Property Maintenance : Implement a proactive maintenance program to keep our properties in top condition.

Brand Experience : Contribute to enhancing the numa brand and ensuring consistent guest experiences.

Financial Management : Manage budgets, optimize costs, and track key performance indicators.

Legal and Regulatory Compliance : Ensure adherence to local laws and regulations.

Team Leadership : Lead and develop a high-performing team.

Daily Operations : Oversee day-to-day operations, including check-ins, check-outs, and housekeeping.

ABOUT YOU :

Leadership Skills : Proven ability to lead and motivate teams.

Financial Acumen : Strong understanding of budgeting, forecasting, and financial analysis.

Language Proficiency : Fluent in English and German .

Hospitality Experience : A background in hospitality, ideally in a fast-paced, startup environment.

Relationship Building : Excellent interpersonal skills and ability to build strong relationships with landlords, vendors, and team members.

Adaptability : Thrives in a dynamic environment and can quickly adapt to change.

ABOUT OUR OFFER

• Empower your career :

Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.

Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.

Numa

values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person's talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.

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