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Client success Associate

Client success Associate

Teroxx - The Digital Asset BoutiqueÖsterreich
Vor 18 Stunden
Stellenbeschreibung

Who we are

Teroxx is a next-generation digital asset wealth platform serving high-net-worth individuals and institutional clients through a trusted, boutique experience—backed by regulatory oversight, global expertise, and award-winning innovation, including recognition as Europe's Most Innovative Digital Asset Platform in 2024.

Role Overview

As a

Client Success Associate

, you'll support a large and diverse client base through a digital-first engagement model. You will be responsible for ensuring responsive support, efficient onboarding, and proactive communication for clients using our platform at scale.

This is a fast-paced, client-facing role with strong opportunities to grow into more senior relationship or operations-focused paths.

Key Responsibilities :

  • Respond to inbound client queries and support requests with accuracy and care.
  • Guide clients through onboarding steps, including KYC document collection and verification.
  • Use CRM and support platforms to manage a high volume of accounts efficiently.
  • Escalate technical or complex issues to the appropriate internal team.
  • Assist with targeted communications and product updates as part of client campaigns.
  • Help track client feedback, satisfaction, and engagement metrics.

Your knowledge areas and experience :

  • 1–3+ years of experience in client support, customer service, or onboarding in financial services or fintech.
  • Fluent in German and English (spoken & written); other European languages a plus.
  • Strong attention to detail and ability to follow compliance-driven processes.
  • Comfortable with digital tools, support platforms, and CRM systems.
  • Excellent communication and organizational skills.
  • Proactive, team-oriented, and excited about the digital asset space.

    • Why Join Us :

  • Be a part of a cutting-edge fintech / crypto company with a clear mission and vision.
  • Play a crucial role in achieving a landmark regulatory milestone that will shape the future of our company.
  • Opportunities for professional growth and career advancement within a rapidly evolving industry.
  • Attractive Compensation Package – Competitive salary aligned with experience and market standards
  • Supportive & Collaborative Culture – Work in a friendly, team-oriented environment
  • Modern Workplace – Enjoy state-of-the-art offices designed for comfort and productivity
  • Flexible Work Model – Hybrid setup combining remote work and in-office presence
  • Strong Team Ethos – Be part of a motivated team that values cooperation and shared success
  • Engage daily with forward-thinking HNWs, family offices, and investors.

    • Apply here

    Jobalert für diese Suche erstellen

    Client • Österreich