Customer Success Consultant

Role Description

Txture is expanding, and we are looking for a motivated Customer Success Consultant to join our team. As a Customer Success Consultant, you will utilize the Txture product suite and your cloud expertise to manage our client projects and create tailored solutions for our clients to ensure that they get value from Txture. You will lead technical sessions to onboard new clients and partners, ensuring they have a deep understanding of Txture software. Supporting the sales team is also a key part of your responsibilities, as you will provide essential technical details in the sales cycle to attract new clients. Collaboration is central to this position - you will work closely with the product team, sharing insights from client interactions to further develop our software.

These tasks are waiting for you

Manage and coordinate client projects to onboard them and lead them to success

Identify the needs of clients and partners and offer technical solutions and support

Support product sales as a technical expert for the client-facing sales team

Answer product feature and technical questions from customers, channel partners, and system integrators

Provide training and guidance to both partners and clients

Prepare and deliver informative and engaging product demonstrations tailored to our clients' needs

Work closely with the product team to drive product strategy, roadmap items, and feature requests to address customer needs

Your profile

A degree in STEM and / or strong IT experience

Knowledge of / experience in the cloud ecosystem, FinOps, IT transformation, or willingness to continuously expand your knowledge

General technical understanding of IT infrastructure and software products

Analytical mind and problem-solving / solution-oriented mindset

Project management experience

Fluency in English; proficiency in German is a plus

EU citizenship or valid work permit for Austria

On-site in Vorarlberg (Unterland) or Innsbruck / Tyrol area; alternatively remote work option

Entrepreneurial spirit - ability to flourish in a fast-paced start-up environment, results-focused, and a can-do attitude

Benefits

An employee-oriented work environment with a motivated team

Attractive benefit packages (commissions, team referral, buddy program, monthly team lunches, and much more)

Flexible working hours (Morning sports session? Works for us!)

Our salary is based on the IT collective agreement in Austria, with the intention of overpayment. The salary includes a competitive base salary plus performance-based bonuses / commissions

How to apply

Tell us who you are, where you are headed, and what drives you. Best with a nice cup of coffee or tea, if you are around. Do you want to personally develop yourself, have fun at work, and become part of an exciting tech startup in Austria?

About us

Txture offers a cloud transformation software solution and works with leading IT consulting companies globally. We are looking for a team member who enables our clients and partners to use our platform optimally to support their journey to the cloud.

Txture is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.