Customer Success Manager

Join our mission to grow and transform the subscription economy by simplifying subscription service delivery.

I nfiterra’s B2B SaaS platform helps IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription business . With 100+ customers in 75 countries, we're recognized for innovation and global impact—and we’re just getting started. We foster a collaborative and growth-oriented culture, allowing you to be part of a dynamic, forward-thinking team.

Kindly submit your resume in English.

About the Role

As a Customer Success Manager at Infiterra, you will own the customer relationship end-to-end; from onboarding and adoption through long-term retention and expansion. This role is designed for someone who enjoys combining consultative problem-solving , structured delivery , and strategic account ownership .

You will work closely with customers to understand how their business operates, what success looks like for them, and how Infiterra’s platform can be embedded into their day-to-day processes in a way that delivers measurable impact. This means going beyond execution : challenging assumptions, reframing requests, and guiding customers toward solutions that scale with their business.

Key Responsibilities

Onboarding & Enablement

• Lead customer onboarding and implementation, ensuring smooth rollout across teams and business units.
• Act as a consultant : uncover business drivers, challenge requests, and guide customers toward scalable solutions.
• Deliver enablement sessions and training to drive strong product adoption.

Account Ownership & Value Management

Retention & Expansion

Internal Collaboration

Requirements

Language Requirements

Benefits

If you feel you’re a great fit, please apply!

We’d love to hear from you!

All applications will be treated with confidentiality.

Please note that due to the high volume of CVs received, only candidates who are a good fit will be contacted for an interview.

As part of our commitment to diversity in the workforce,  Infiterra  is dedicated to Equal Employment Opportunity, ensuring that all individuals are treated with respect and consideration without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.