Banking Operations Manager

Banking Operations Manager – Vienna, Austria

Are you passionate about driving operational excellence in a dynamic financial environment? Do you thrive on improving processes, managing vendor relationships, and leading strategic initiatives? Are you ready to make an impact in a global organization committed to moving money for better? Then it’s time to join Western Union as a Banking Operations Manager.

Western Union powers your pursuit.

In this role, you will be responsible for the strategic design, governance, and continuous improvement of banking operational processes and services. You’ll ensure seamless service delivery across all business segments, manage outsourced operations and vendor relationships, and oversee frameworks such as Business Continuity Management and workflow systems. You’ll play a key role in driving automation, digitization, and cross-functional collaboration.

Role Responsibilities

Own and manage the bank’s process landscape framework, including policies and operating instructions.

Lead the workflow management system and drive continuous improvement through automation and standardization.

Design andoptimize end-to-end banking operations processes (e.g., transaction processing, onboarding, compliance).

Collaborate across departments and entities to ensure seamless service delivery.

Lead Business Continuity Management and Business Impact Analysis frameworks.

Oversee SLAs and performance of outsourced operations and external vendors.

Provide advisory support to internal teams on best practices for operational efficiency.

Role Requirements

4–6 years of experience in banking or financial services operations.

Bachelor’s degree in Business Administration, Finance, Economics, or related field; Master’s degree (e.g., MBA) is a plus.

Strong understanding of banking operations and regulatory frameworks (e.g., PSD2, AML, GDPR).

Hands-on experience with workflow / process management tools (e.g., ADONIS, BPMN).

Proficiency in Excel and Power BI; familiarity with automation technologies (e.g., RPA, OCR).

Proven communication, analytical thinking, and stakeholder engagement skills.

Certifications such as PMP or ITIL are advantageous.

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Benefits

You’ll have access to short-term incentives, multiple health insurance options, accident and life insurance, and best-in-class development platforms.

Your Austria-specific benefits include : Comprehensive life & medical cover

Contributory pension plan

Luncheon vouchers

Other partner discounts