Senior Customer Success Manager

JENTIS is a Vienna-based innovative SaaS scale-up with 40+ employees based in Vienna and across Europe. We're using cutting-edge technology to help businesses take back control of their data from third parties, capture the highest-quality data, and comply with the strictest data privacy regulations around the world in a breeze.

JENTIS has experienced extraordinary growth since the company's foundation in 2020 and we’re excited to hire team members who will take our growth to new heights.  As a Sr Customer Success Manager, you will act as the primary contact for a portfolio of high-value customers, overseeing the entire customer lifecycle from onboarding to renewal and expansion. Our ideal candidate has extensive experience in the MarTech domain, and is excited to take ownership over driving our Customer Success strategy. Are you up for the challenge?

Your playground :

• Work proactively with customers to renew contracts, forecast, and track key account metrics, developing and implementing engagement strategies to minimize churn
• Proactively monitor customer health, identify opportunities for value creation, and drive advocacy
• Refine and own processes to further enhance our Customer Success strategy
• Be the primary point of contact for all account-related matters, developing and maintaining strong customer relationships through QBRs and check-ins
• Utilize our Customer Relationship Management (CRM) tool (HubSpot) to enhance customer experience
• Serve as the voice of the customer within JENTIS, collaborating cross-functionally with Customer Service, Sales, Marketing, Legal, and Product teams

What to bring along :

What's in it for you? :

The full-time On Target Earnings (OTE) for this position is EUR 87.000,00-103.000,00