CRM Solution Architect (m / f / d)

MED-EL is a leading manufacturer of innovative medical devices for the treatment of various types and degrees of hearing loss. Our unique portfolio of implantable hearing solutions benefits thousands of individuals in more than 140 countries worldwide. With headquarters in Innsbruck, Austria, MED-EL has over 3000 employees around the world.

IT_32506

CRM Solution Architect (m / f / d)

Information Technology

Innsbruck, Austria

Professionals Full-Time 38.5h Permanent

• Conduct a comprehensive analysis of our Microsoft Dynamics 365 CRM systems, identifying redundancies, inefficiencies, and integration challenges
• Design end-to-end CRM processes, including data models, integration layers, workflows, and user interfaces
• Define and enforce CRM development standards based on best practices and governance models
• Oversee the implementation and customization of the CRM platform, ensuring alignment with business needs
• Document system architecture and data flows to ensure smooth transition and effective knowledge retention
• At least 3 years of experience with Microsoft Dynamics 365
• Proficient in CRM configuration, including workflows, user setup, data import, SQL, and security settings
• Experience with integration tools and APIs
• Strong problem-solving abilities and innovative thinking in troubleshooting system and process issues; proactive approach to communication and teamwork
• Excellent English skills, both written and spoken
• Central Location
• Employee Discounts
• Flexible Hours
• International Environment
• Onboarding
• Workplace Well-Being

Minimum Salary

Salary will be determined based on professional experience; the formal minimum salary according to Collective Bargaining Agreement is € 46,781.00.