Director of Rooms

Job Description

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We are seeking a passionate  Director of Rooms  to join our team at Rosewood Schloss Fuschl. You’ will lead the overall vision, strategy, and day-to-day operations of the Rooms Division. You will be responsible for delivering a transformative guest experience rooted in exceptional service and personalized attention.

Essential Duties and Responsibilities :

• Oversee all guest-facing operations to ensure seamless, personalized service that exceeds expectations, aligning with Rosewood’s commitment to refined hospitality.
• Manage and mentor the Front Office, Housekeeping, Concierge, and Guest Services teams, fostering a culture of excellence, teamwork, and continuous improvement.
• Monitor guest feedback through reviews, surveys, and direct interactions, addressing concerns promptly and implementing improvements to enhance satisfaction.
• Develop and implement standard operating procedures to optimize room operations, ensuring timely check-ins, pristine accommodations, and responsive guest services.
• Prepare and manage the Rooms Division budget, optimizing resources while maintaining luxury standards and controlling operational costs.
• Work closely with other departments, such as Engineering and Food & Beverage, to ensure cohesive operations and a unified guest experience.