German Customer Success Specialist Hybrid in Malta (Chat & Email Only)

Looking to take the next step in your career?

We’re seeking a dynamic addition to our team as a Customer Success Specialist! If you’re innovative, sociable, and excel in a fast-paced, evolving environment, this could be your next great opportunity.

Role Overview :

As a Customer Support Specialist, you’ll respond to customer inquiries and resolve complaints exclusively through email and live chat—no phone calls involved.

Key Responsibilities :

• Respond to customer queries via email, ensuring clear, timely communication (phone calls are not required)
• Moderate user-generated content to uphold company policies and standards
• Identify and address potential scams or fraudulent activities, keeping the online environment secure
• Accurately log interactions and resolutions for customer records
• Collaborate with team members to improve processes and elevate customer experiences
• Provide customers with accurate, comprehensive information using the best tools
• Meet personal and team support goals
• Work effectively with internal and client teams
• Participate in training to ensure compliance with moderation policies
• Support various workflows, clients, and markets as needed

Requirements :

Why Join Us :

Excited about a rewarding customer support career? Apply now, and we’ll connect with you soon!