German Customer Support Specialist Hybrid in Malta (Chat & Email Only)

Ready to Take Your Career to the Next Level?

We're seeking a Customer Success Specialist to join our dynamic team! If you're innovative, personable, and thrive in a fast-paced, ever-changing environment, this opportunity could be perfect for you.

Role Overview :

As a Customer Support Specialist, you'll manage customer inquiries and resolve issues exclusively through email and live chat—no phone support involved.

Key Responsibilities :

• Respond to customer queries via email with clear and prompt communication
• Moderate user-generated content to ensure compliance with company policies
• Identify and address potential scams or fraudulent activities to maintain platform security
• Accurately document customer interactions and resolutions
• Collaborate with teammates to enhance processes and improve customer experiences
• Provide precise information using the best tools and resources available
• Meet personal and team performance targets
• Work with internal and client teams to ensure seamless support delivery
• Attend training sessions to stay updated on moderation guidelines
• Support multiple workflows, clients, and markets as needed

Requirements :

Why Join Us :

If you're excited to embark on a rewarding customer support journey, apply now , and we'll be in touch soon!