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German Speaker Content Moderator ( Work in Malta )

German Speaker Content Moderator ( Work in Malta )

The lemon ConsultingWien, Austria
Vor 30+ Tagen
Anstellungsart
  • Quick Apply
Stellenbeschreibung

Position : Content Moderator with German

Location : Hybrid, Qormi, Malta (office) AND remote from anywhere in Malta

Employment type : Full-time

Remuneration : Base salary.

DUTIES AND RESPONSIBILITIES :

  • Review user-generated content (e.g. sales ads)
  • Support users and answer their questions via email
  • Respond to customer inquiries on all topics related to the online marketplace
  • Participate in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices
  • Provide feedback to managers on trends, common end-user mistakes and questions
  • Give an input on improvements of publication rules to improve user experiences
  • Follow communication procedures and policies
  • Evaluate and make decisions in accordance with defined policies and guidelines.

REQUIREMENTS :

  • Native / fluent in German both verbal and written. Fluent in English (minimum B2 level)
  • Previous experience in content moderation, customer care and / or online business will be considred as an advantage
  • Computer literate with working knowledge of Microsoft Office applications
  • Flexible and able to make quick decisions in a dynamic environment
  • Conscientious and reliable
  • Strong attention to detail
  • Customer focused with willingness to assist
  • Team player.

    • BENEFITS :

  • Competitive salary and benefit package
  • Extra days of vacation on top of common allowance
  • Free fruit, tea and coffee if you prefer working in the office
  • Ability to work from home when working late shifts and weekends
  • Free day transport to the office from certain areas within Malta
  • Team performance bonus and working from home allowance
  • Corporate discounts for gym memberships, shops and taxis
  • Private Health Insurance, eye care tests, health and well-being professional support
  • Comprehensive training and constant feedback
  • Relocation support for international applicants.
    • Jobalert für diese Suche erstellen

    German Content Malta • Wien, Austria