Field Service IT Support :
Workstation Services (e.G., Desktop, Monitors, Printers and laptop)
Desktop / Laptop Hardware related troubleshooting - Create, test and develop current Workstation images.
- Prepare and configured new laptops / workstations specifications as assigned
- End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity)
- Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services
- Provide onsite PC repair, virus- and spyware-remediation, maintenance / rejuvenation, data-recovery, networking and upgrades.
- Windows upgradations through SCCM agent.